SALES AND MARKETING

  • Telephone Sales Training for Sales Co-ordinators/Reservationists - selling rooms and conference/meeting space - an excellent participative course designed to increase your conversions over the phone
  • Effective Telephone Research and Appointment Making Skills - especially for Salespeople and Sales Researchers, helps you secure quality appointments with potential clients
  • Showround Skills - great session for anyone doing showrounds in your business - Salespeople/Sales Co-ordinators/Duty Managers - gives the sit/show/sit structure which maximises your opportunities with potential clients and converts business
  • Negotiating Skills - introduces simple techniques to help secure your rates without giving too much away!
  • One to One Coaching - on all of the above courses as follow up
  • One to One Coaching - of full time salespeople on the road. Great opportunity for new salespeople to give them structure to their visits plus a chance to refine skill areas for the more experienced salespeople
  • Sales Presentation Skills - gives your salespeople the skills necessary to plan prepare and present a really effective group sales presentation
  • Maximising Sales Opportunities - short impact sessions to help your food and beverage teams enjoy upselling to your guests - great revenue builder!
  • Key Marketing Skills - allows you to explore the world of marketing as it applies to your business. Helps you write your Marketing Plan! Covers a wide range of disciplines from research through to advertising, promotion and sales
  • Sales/E-mail Writing Techniques - ensures that your written text is really working for you - letter clinics to re-write your in-house materials

TRAINER TRAINING

  • Trainer Training Skills - one to one practical training skills - helps your trainers to carry out an effective one to one/two training session
  • Trainer Training Skills - group training techniques - helps your trainers deliver a more theory based session to a larger group

OTHER AREAS

  • Appraisal Skills - gives you the techniques needed to prepare for and carry out thorough staff appraisals
  • Interviewing and Selection Techniques - helps you attract and select the right staff!
  • Guest Care - ensures that your staff are motivated to provide the best possible customer care and deal effectively with any problems along the way
ArrowCourse Design Service ...

In addition to the courses opposite, I offer a complete course design service where I will put together a programme for you, run it and if required develop your in-house people to take it over!

All of the courses opposite are tailored specifically to your requirements and a design discussion meeting is completely free of charge.

Includes courses opposite...

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