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SALES AND MARKETING

• Telephone Sales Training for Sales Co-ordinators/Reservationists - selling rooms and conference/meeting space - an excellent participative course designed to increase your conversions over the phone
• Effective Telephone Research and Appointment Making Skills - especially for Salespeople and Sales Researchers, helps you secure quality appointments with potential clients
• Showround Skills - great session for anyone doing showrounds in your business - Salespeople/Sales Co-ordinators/Duty Managers - gives the sit/show/sit structure which maximises your opportunities with potential clients and converts business
• Negotiating Skills - introduces simple techniques to help secure your rates without giving too much away!
• One to One Coaching - on all of the above courses as follow up
• One to One Coaching - of full time salespeople on the road. Great opportunity for new salespeople to give them structure to their visits plus a chance to refine skill areas for the more experienced salespeople
• Sales Presentation Skills - gives your salespeople the skills necessary to plan prepare and present a really effective group sales presentation
• Maximising Sales Opportunities - short impact sessions to help your food and beverage teams enjoy upselling to your guests - great revenue builder!
• Key Marketing Skills - allows you to explore the world of marketing as it applies to your business. Helps you write your Marketing Plan! Covers a wide range of disciplines from research through to advertising, promotion and sales
• Sales/E-mail Writing Techniques - ensures that your written text is really working for you - letter clinics to re-write your in-house materials

TRAINER TRAINING

• Trainer Training Skills - one to one practical training skills - helps your trainers to carry out an effective one to one/two training session
• Trainer Training Skills - group training techniques - helps your trainers deliver a more theory based session to a larger group

OTHER AREAS

• Appraisal Skills - gives you the techniques needed to prepare for and carry out thorough staff appraisals
• Interviewing and Selection Techniques - helps you attract and select the right staff!
• Guest Care - ensures that your staff are motivated to provide the best possible customer care and deal effectively with any problems along the way